Recording did not work

A recording you expected is missing, stops early, or never began.

Recordings are files on your own device. There is no cloud copy, so if a file is gone we cannot restore it.

1. Is there an entry for it in your library?

No entry at all. The recording never started. If it was scheduled while the app was closed, the app tells you at next launch whether it was missed, because starting it late would have captured a different program.

An entry exists but is short. The capture began and stopped early. Continue below.

2. Did the recording end when the program did?

If the file ends roughly where the program ended, that is normal: recording stops at the scheduled end.

If it ends much earlier, the stream stopped. Your source ending a long connection is the usual cause, and the app reports the reason on the recording’s row.

3. Was the device asleep, or did it lose power?

The app now asks the machine to stay awake while a recording is in progress, but it cannot prevent a manual sleep, a shutdown or a power cut. A recording interrupted that way keeps whatever had already been written.

If none of these fit, contact support with the name of the program and roughly when it was due to record.