Nothing plays

Nothing at all plays: every channel and every title fails, not just some.

1. Does the app show an error code?

Codes look like MTP-2100. If you have one, go straight to its page: search for the number in the search box above. Each code says plainly whether the app, your device or your source is responsible.

If you see no code and the screen is blank, carry on.

2. Did it ever work on this device?

It worked before and stopped. Almost always the source. A subscription that ended, a connection limit, or an account suspended at their end stops everything at once, which is exactly what you are seeing. Sign in to your source’s own portal to check the account is still active.

It has never worked here. Check the source was added completely: open Sources, and look at the row for it. A source that failed its last refresh says so on the row, with a code.

3. Does it work on another of your devices?

Yes, another device plays fine. The problem is on this device, not the source. This is worth reporting to us: contact support and say which device works and which does not.

No, nothing plays anywhere. The source is refusing every connection. Only your source can fix that, and here is why.