Signing in

There are three ways in, on three tabs. They reach the same account, so whichever suits the device in front of you is the right one.

On a new installation you arrive here from the opening disclaimer screen: I already have an account opens the sign-in tabs, and Get started opens the account step of first-time setup instead.

Email and password

The Email tab is the usual route. Type the address you registered with and your password, then Sign in.

Stay signed in on this device keeps you signed in after you close the app. It is on by default. Turn it off on a shared or public PC.

A Google or Microsoft account

The Provider tab. Use it if you created your account with Google or Microsoft. There is no password for us to check: your identity provider confirms it is you, and tells us nothing else about you.

An account made this way has no My TV Player password, so Forgot password cannot help with it. Sign in the same way you signed up.

A pairing code

The Have a code tab exists for devices that are painful to type on. A TV or console shows a short code, you enter it here, and the two are linked without a keyboard.

The other direction is more common: the TV shows the code and you approve it elsewhere. Either way the code is one-time use and short-lived on purpose. Set up a TV or console without typing covers that route, including scanning the code with a phone.

Creating an account instead

An account is created inside first-time setup rather than on this screen. Get started on the disclaimer screen opens it; from the sign-in tabs, here on the line reading Don’t have an account? create one does the same.

It asks for your name, your country, an email address and a password of 12 characters or more with upper and lower case, a number and a symbol. The rules are listed under the box and tick off as you type. The terms and privacy checkbox has to be ticked before the button works; product email is separate and off by default.

A verification email follows. There is no code to type: opening the link finishes the step from whichever device is convenient, and the screen moves on by itself. The link lasts 24 hours, and opening it starts the 7-day trial. Verify later carries on into the app and leaves the reminder in Settings.

The first time you open the app walks through the whole of setup.

Forgotten password

Forgot password on the Email tab, or Send a reset link on the account step, asks for your address and sends a reset link. The link expires, so it is worth using when it arrives.

If nothing turns up, check spam, and check the address is the one actually registered. We cannot tell you whether an address has an account, so a wrong address produces the same screen as a right one.

What we cannot do

We cannot sign you in, read your password, or confirm whether an address has an account. Those are all deliberate: an account you can talk us into is an account someone else can talk us into.

If you are locked out and the reset email will not arrive, write to [email protected] from the address you believe is on the account.