The app will not start

The app closes on its own, or hangs before the home screen appears.

This one is ours. A player that will not open is not a source problem, and it is worth reporting even if a restart fixes it.

1. Does it close instantly, or hang first?

Closes instantly. Usually a failed install or a missing component. Reinstalling over the top keeps your settings and replaces anything damaged.

Hangs, then opens eventually. The app is rebuilding a large catalog. A source with tens of thousands of channels takes noticeably longer on the first launch after a refresh. If it gets there in the end, it is working as designed, though slowly.

2. Does it start if you disconnect from the network?

If the app opens offline and hangs online, it is waiting on something at startup. That is a defect on our side. Please contact support and mention it, because it is distinctive enough to be worth diagnosing directly.

3. Has it ever started on this device?

Never. Check the device meets the requirements on get started.

It used to. Report it. Include roughly when it last worked and whether anything changed on the device: an update, a new security tool, or a new source.