My plan is not recognized

Your subscription is active, but the app is limiting features or asking you to upgrade.

This is ours, and we can fix it.

1. Is the app signed in to the right account?

Open Settings and check the account shown. A subscription belongs to one account, and signing in with a different address is the most common cause.

2. Has the app checked recently?

The app confirms your plan periodically rather than on every screen. Signing out and back in forces an immediate check and resolves most cases.

3. Does the web console show the subscription as active?

Yes, but the app disagrees. Report it. That mismatch is a defect on our side, and knowing it happened is useful to us. Contact support.

No, the console also shows a problem. Then the payment did not complete, or the subscription has lapsed. The console shows the current billing state and how to correct it.

If you have hit a device limit rather than a plan problem, the app says so specifically, with a code, and lists which devices are using your seats.